Privacy Policy
Your privacy matters to you at Harbor Hearth Dawn
Information We Collect
When you contact us for corporate flower arrangements or gift services, we ask you to share information you provide willingly. This may include your name, business name, email, phone, delivery addresses, and any specifications for your floral requests. We also gather payment details when you place orders, securely handled by our payment partners.
For corporate clients, we might collect extra business data like company registration information, preferred delivery times, and budget guidelines to tailor our service to your business requirements.
Our site automatically gathers technical details when you browse, such as IP address, browser kind, device data, and navigation patterns. We use this to enhance site performance and learn how clients discover our services.
How We Use Your Information
We mainly use your personal information to complete flower orders and deliver great customer support. This covers order processing, coordinating deliveries, crafting custom arrangements per your requirements, and keeping you informed about your service needs.
We also use information to enhance our services and your online experience. It helps us identify which corporate floral offerings are most valuable to clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
Harbor Hearth Dawn respects your privacy and does not sell your personal data to third parties. We share information only as needed to deliver our services or when legally required.
We may share essential data with trusted partners who assist us in running our operations, such as delivery partners, payment processors, and tech service providers. These partners must safeguard your data and use it only for the services they perform for us.
We may reveal information if required by law, a court order, or a government request. We may also share it to safeguard our rights, property, or safety, or the security of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost care and deploy suitable technical and organizational safeguards to shield it. This covers safe data storage, encrypted messaging, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our services.
Limited Access
Access to customer data is restricted to authorized staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on applicable laws, you may be entitled to access, amend, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by the data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: roughly three years after the last service interaction
- Payment records: around seven years for tax and accounting needs
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to remember your preferences and assess site performance.
You can manage cookie settings via your browser preferences. However, turning off certain cookies may impact site functionality. For comprehensive information about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Harbor Hearth Dawn and our site. We are not accountable for the privacy practices of third-party sites.
We suggest reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect updates in our practices, offerings, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" timestamp at the top of this document.
We invite you to periodically review this policy to stay informed about how we safeguard your personal information.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding our handling of your data, please reach out to us.
Contact Us About Privacy
Harbor Hearth Dawn Privacy Team
22 Floral Court, Covent Garden, London
London, United Kingdom WC2E 8HD
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.